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Aden House News

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Policies & Procedures

Policy on Making a Complaint

In the event of a complaint arising,

Please in the first instance see Lesley or Malcolm:

Then if not satisfied contact the Care Inspectorate

Inspections & Registration Manager Care Inspectorate

1st Floor Castle House

Fairways Business Park

Inverness

IV2 6AA

Tel: 01463 227630

For information on Inspection Reports can be found on their website.

Policy on Pets in the Home

All pets are welcome to visit in Aden house, as long as they are kept on a lead and are well behaved.

Policy on Residents Personal Records

Any resident wishing to access his or her personal records can do so at any time, by asking for them from their Key Worker or from the Management.

Policy on Residents Furniture and Personal Belongings

Aden House has said that residents are free to take in articles of furniture and any other items e.g. lamps, pictures, ornaments etc. they feel will make their room more homely.

All textiles and furniture brought into the home must comply with the current NHS in Scotland Fire Code.

The Residents contract with the home states that personal possessions, valuables and money are not insured by the home and no responsibility whatsoever can be accepted by the owner.

Families are to arrange their own insurance cover for possessions.

Money left in room must be kept in lockable box, provided by Aden House otherwise please deposit a small sum of money with senior staff for Hairdresser, Chiropodist etc, that will be signed in and out by two staff members.

Any electrical goods brought into the home must be pat tested; all electrical equipment is pat tested annually by the owner.

Visiting-Pets